Our Support Philosophy
Our commitment to providing robust VMware hosting services and practical solutions for our customers is fundamental to our growth. We are constantly developing ways to better our core technology and provide easy, cost-effective, solutions that solve complex technical issues for our customers. We continually strive to develop a more profitable relationship with our customers and focus on rapid response service.
- Support offered 24 x 7*
- No Contracts Required
- No Cancellation Penalty
- 30-Day Money Back Guarantee for all Services
100% Uptime Guarantee
GridSouth Networks understands that businesses depend on their IT infrastructure. Downtime costs everyone time and money and causes undue frustration. We believe that proper design and implementation when combined with the right "best practices" and our "over-engineered™" infrastructure and support result in the best possible service for our customers.
Whether your business chooses our dedicated or our fully managed services, you can rest assured that GridSouth Networks will provide the highest level of service and support available. Your satisfaction is guaranteed and our commitment to continuous improvement means that even when we don't do everything quite right, we will make sure we hone our processes and prevent any future issues.
Customer Support
GridSouth Networks provides support to our customers via
- Our Customer Support Portal
- Our Knowledgebase
- Our Online Ticketing System
- Other Avenues as Defined in Customer Support Agreements
Please be sure to view more detailed information regarding our customer support policies and procedures in the Support section of our Web site.
*Please refer to your specific support agreement for incident response and resolution times.
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