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  • Support Policies
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  • Open A Support Ticket
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  • Acceptable Use Policy

Customer Support

Self Help

GridSouth Networks maintians a growing knowledgebase designed to provide step-by-step instructions for accomplishing most common tasks assocaited with our services.

Start by Searching our Knowledgebase or Check the Status of an Existing Ticket.

Open A Support Request

Support issues deemed as non-emergency will be responded to in the order that they are received and will be resolved in accordance with individual customer support SLAs.

You may open a new support request using either option listed below:

• Send an email to . Please include the following information in the body of your reqeust:
  
  
  1. Company Name
  2. Domain Name
  3. Type of Service (ex. Email, Web, FTP, etc)
  4. Contact Name
  5. Contact Phone Number
  6. Description of the support issue
  7. Any errror messages if available
  
  
• Use our Online Ticketing System to submit a ticket to the appropriate support department.

For fastest resolution, please provide as much detail as possible when submitting a support request.

GridSouth Networks is committed to providing world-class support to our customers. We provide comprehensive, reliable, and responsive around-the-clock customer care with the objective that our clients achieve maximum value from our services. In order to increase the quality and decrease the response time required for technical support, we encourage all support requests be submitted through our online ticketing system.

Personal information provided by individuals will remain confidential to GridSouth Networks. Any personal data collected will be used in accordance to our Privacy Statement.