GridSouth Networks Support Offerings
In order to provide the right level of service for your business, GridSouth Networks offers a range of support options. Your business can choose the level of support needed to ensure optimal preformance of your selected services. All support offerings are flexible and can be upgraded as needed.
Production support, 24x7 for Severity 1 issues
Non-critical support, 12x5
Ongoing support for specialized service deployments
Single incident or 1, 3 or 5 per incident support packs, 12x5
All GridSouth services are offered with some level of support included in the service pricing. The level of support in effect for each service is outlined in the applicable Service Agreement.
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