Production Support
- 24x7x365 support for Severity 1 issues
- Fast response times for critical issues
- Online resources and knowledgebase
- Email, Web & Telephone access
Our Production Support is designed with your production environment in mind. Our support centers are staffed around the clock to provide you access to our industry-leading expertise and years of experience supporting products and services in real-world customer environments. We are committed to delivering enterprise-class support with a single objective in mind: your success.
Target Response Times
- Critical (Severity 1) - 30 Minutes or Less 24x7
- Major (Severity 2) - 4 business hours
- Minor (Severity 3) - 8 business hours
- Cosmetic (Severity 4) - 12 business hours
Review our Severity Definitions.
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